FAQ
What distinguishes PUBG Accelerator from other accelerators on the market?
PUBG Accelerator's most significant differentiator from traditional accelerators lies in its underlying protocol. Most accelerators still use IPsec or IKEv2, while PUBG Accelerator fully utilizes the WireGuard protocol, featuring only 4000 lines of code (IPsec has over 600,000 lines), enhancing transfer speeds by 3-5 times while significantly reducing battery consumption. Furthermore, PUBG Accelerator's no-logs policy has been independently audited by Cure53, with the audit report being completely open and transparent, ensuring both speed and security.
Which operating systems and devices does PUBG Accelerator support?
PUBG Accelerator offers native clients for all platforms, supporting Windows 7 and later, macOS 10.14 and later, iOS 14 and later, Android 6.0 and later, and mainstream Linux distributions (like Ubuntu, Fedora, Debian, etc.). Additionally, PUBG Accelerator provides detailed router configuration tutorials that support mainstream router firmwares such as Asus, Netgear, and OpenWrt, enabling protection for all connected devices in your home with just one configuration.
How do I get a refund if I'm not satisfied with PUBG Accelerator?
PUBG Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, simply reach out to our customer support team via online chat or email at support@vpnjs.net without needing to provide any reason, and you can request a full refund. Refunds are typically returned to your payment account within 1-3 business days.
What is the actual connection speed achievable with PUBG Accelerator?
PUBG Accelerator has over 3000 high-speed server nodes worldwide. Actual testing shows that connecting to nodes in the Asia-Pacific region averages a latency of under 30ms, while connecting to North American nodes sees latency around 80-120ms, with download speeds consistently achieving over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, PUBG Accelerator maintains a stable and smooth connection even in complex network environments.
What exactly does PUBG Accelerator's no-logs policy entail?
PUBG Accelerator's no-logs policy covers all aspects: we do not log your original IP address, connection timestamps, websites or domains visited, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, ensuring data is automatically wiped upon physical reboot. This policy has been rigorously examined by the internationally recognized security auditing firm Cure53, with a complete audit report available on the PUBG Accelerator website.
How do I configure PUBG Accelerator on a router?
PUBG Accelerator provides detailed router configuration tutorials, supporting mainstream router firmwares like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The configuration steps typically include: 1) Logging into the router's management interface; 2) Accessing acceleration client settings; 3) Importing the configuration file provided by PUBG Accelerator; 4) Entering your PUBG Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can PUBG Accelerator be used to watch streaming content?
Yes, PUBG Accelerator is specially optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. PUBG Accelerator regularly updates the server IP pools to ensure a stable streaming access experience. However, please note that PUBG Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using PUBG Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, PUBG Accelerator has a minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles certain traffic (like video streaming or P2P), using PUBG Accelerator may actually improve speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does PUBG Accelerator support simultaneous connections on multiple devices?
Yes, PUBG Accelerator’s Lightning Edition supports up to 6 devices online simultaneously, while the Flagship Edition supports up to 10 devices. This means you can use accelerator protection across smartphones, computers, tablets, smart TVs, and more, without incurring extra fees. If you need to protect more devices, it's recommended to configure PUBG Accelerator on your router, which will protect all devices in your household with one setup.
How does PUBG Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for data theft by hackers. After connecting to PUBG Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even if they attempt a man-in-the-middle attack or sniffing. PUBG Accelerator also offers an automatic connection feature that activates accelerator protection when an unsafe WiFi network is detected.
Is PUBG Accelerator's no-logs policy verified by a third party?
Yes, PUBG Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive review of PUBG Accelerator's server infrastructure, codebase, and operational processes, confirming that PUBG Accelerator does not record any identifiable user data. The complete audit report is publicly available on the PUBG Accelerator website.
Does PUBG Accelerator support Linux systems?
Yes, PUBG Accelerator offers a native Linux command-line client, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does PUBG Accelerator provide static IP addresses?
Yes, the PUBG Accelerator Flagship Edition includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequently changing IPs. The static IP is allocated exclusively for your use and will not be shared with other users.
How can I ensure PUBG Accelerator does not leak my IP address?
PUBG Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through the encrypted connection; WebRTC leak protection prevents browsers from exposing the real IP address through the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool in the PUBG Accelerator client or visit third-party testing sites to verify your protection status.
Can PUBG Accelerator handle network interference?
PUBG Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, PUBG Accelerator's obfuscation mode can assist users in breaking through blocks and regaining access to the free internet. However, please note that PUBG Accelerator advocates responsible accelerator use and compliance with local laws and regulations.
What payment methods does PUBG Accelerator support?
PUBG Accelerator supports various secure payment options: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
In which regions are PUBG Accelerator’s servers located?
PUBG Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does PUBG Accelerator provide browser extensions?
Yes, PUBG Accelerator offers browser extensions for Chrome and Firefox. The browser extension runs lightweight and only encrypts traffic within the browser (not affecting other applications). It is particularly suitable for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extension also includes WebRTC leak protection and ad-blocking features.
How can I contact PUBG Accelerator's customer support team?
PUBG Accelerator provides multiple support channels: 1) 24/7 online chat — visit the PUBG Accelerator website to chat with support in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, and receive a response typically within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual services in Chinese and English.
How does PUBG Accelerator's ad-blocking feature work?
PUBG Accelerator’s Lightning and Flagship Editions include ad-blocking and malicious website protection features. This function operates at the DNS level by maintaining a domain blacklist with over 1 million rules, preventing the loading of ad trackers, malware domains, and phishing sites during the DNS resolution phase. This approach is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network level.